Privacy Policy

1. Introduction

This Privacy Policy explains how PARKORA INFORMATION TECHNOLOGY L.L.C ("we", "our", or "us") collects, uses, stores, shares, and protects personal data when you use Parkora (the "App"), our website, and related services.

Parkora is a parking reminder and payment routing application designed to help users detect or manage possible parking sessions, receive parking-related notifications, and open available payment channels such as SMS, WhatsApp, deep links, or other supported payment methods.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Important Disclaimer

The App is intended to help users manage parking reminders and payment routing. The App is not an official government, municipal, RTA, Parkin, Dubai Police, or parking authority application, unless expressly stated otherwise.

Parking reminders and notifications provided by Parkora are for informational purposes only. They do not constitute a guaranteed confirmation that the user has parked in a paid parking zone or that a parking payment is required.

The App may notify the user that they may have parked in or near a paid parking zone based on available location data, zone information, device signals, and other technical factors. Such notifications may be inaccurate, delayed, unavailable, or incomplete.

You remain solely responsible for checking whether parking is paid, verifying the applicable parking zone, tariff, duration, payment status, and official parking rules, and completing payment through available official or third-party payment channels.

Parkora does not make parking payments on your behalf and does not guarantee that you will avoid parking fines, penalties, towing, warnings, or other consequences.

3. Personal Data We Collect

Depending on how you use the App, we may collect the following types of information.

3.1 Account Information

We may collect:

• phone number;
• name, if provided;
• email address, if provided;
• account status;
• authentication and verification data;
• app settings and preferences.

3.2 Vehicle Information

If you add a vehicle in the App, we may collect:

• vehicle plate number;
• plate source, emirate, or country;
• plate category or code, if applicable;
• saved vehicle preferences.

3.3 Location Data

With your permission, we may collect and process location data to provide parking-related features, including:

• detecting whether you may be inside or near a parking zone;
• identifying possible parking zone codes;
• showing parking-related reminders;
• improving parking detection accuracy;
• enabling manual or automatic parking session features.

Location data may be collected while the App is in use and, where permitted by your device settings, in the background for parking detection and reminder functionality.

You can disable location access at any time in your device settings. Some App features may not work properly without location access.

3.4 Parking Session and Payment Routing Data

We may collect:

• parking zone code;
• parking tariff code;
• selected duration;
• calculated or displayed parking fee;
• payment channel selected by the user;
• parking session start and end time;
• parking history shown in the App;
• payment routing events, such as opening SMS, WhatsApp, or another payment channel.

The App may help prepare or route a payment instruction, but the final payment may be completed through a third-party service, telecom provider, official parking provider, bank, wallet, SMS, WhatsApp, or other external channel.

3.5 Device and Technical Data

We may collect:

• device model;
• operating system and version;
• app version;
• device identifiers or installation identifiers;
• push notification token;
• IP address;
• language and region settings;
• diagnostic logs;
• crash reports;
• performance and error data.

3.6 Analytics Data

We may collect analytics data to understand how users interact with the App, improve features, detect errors, and measure performance.

This may include:

• screens viewed;
• buttons tapped;
• feature usage;
• session duration;
• app crashes;
• technical diagnostics.

Where possible, analytics data is used in aggregated or pseudonymized form.

4. How We Use Your Data

We use personal data for the following purposes:

• to create and manage your account;
• to verify your phone number or login credentials;
• to provide parking reminder functionality;
• to detect or suggest parking zones;
• to calculate or display parking-related information;
• to route users to available payment channels;
• to send push notifications and parking reminders;
• to show parking history in the App;
• to improve App performance and reliability;
• to prevent fraud, abuse, and misuse;
• to provide customer support;
• to comply with legal obligations;
• to protect our rights, users, and services.

5. Push Notifications

With your permission, we may send push notifications related to:

• possible parking sessions;
• parking reminders;
• payment reminders;
• session status;
• important service updates;
• security or account notices.

You can disable push notifications at any time in your device settings.

Push notifications are informational only and may not always be accurate, timely, or available. You remain responsible for checking parking rules, payment requirements, and parking session status yourself.

6. Legal Basis for Processing

Where applicable, we process your personal data based on one or more of the following legal bases:

• your consent;
• performance of a contract with you;
• our legitimate interest in operating and improving the App;
• compliance with legal obligations;
• protection of our rights, users, and services.

7. Third-Party Services

We may use third-party service providers to operate and improve the App. These providers may process data on our behalf.

Examples may include:

• cloud hosting providers;
• analytics providers;
• crash reporting tools;
• push notification services;
• authentication or messaging services;
• app store platforms;
• map, location, or geospatial services;
• payment routing or external communication services.

These third parties may collect and process data according to their own privacy policies.

We do not control third-party payment channels, official parking providers, telecom operators, banks, wallets, WhatsApp, SMS applications, or external websites opened from the App.

8. Sharing of Personal Data

We may share personal data:

• with service providers who help us operate the App;
• with app store platforms where required;
• with analytics and crash reporting providers;
• with legal, regulatory, or government authorities where required by law;
• with professional advisers, such as lawyers, accountants, or auditors;
• in connection with a business transfer, merger, acquisition, restructuring, or sale of assets.

We do not sell your personal data.

9. International Data Transfers

Your data may be processed or stored in countries other than your country of residence. These countries may have different data protection laws.

Where required, we take appropriate steps to protect your personal data when it is transferred internationally.

10. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• providing the App and related services;
• maintaining parking history;
• resolving disputes;
• complying with legal obligations;
• preventing fraud or abuse;
• maintaining security and operational records.

When data is no longer needed, we will delete, anonymize, or securely retain it only where legally required.

11. Account and Data Deletion

You may request deletion of your account and associated personal data.

You can request deletion by:

• using the account deletion option inside the App, if available;
• contacting us at info@parkora.net;
• visiting the account deletion page when it becomes available.

When you request deletion, we will delete or anonymize personal data associated with your account, unless we are required or permitted to retain certain information for legal, tax, security, fraud prevention, dispute resolution, or regulatory reasons.

Some data may remain in backups for a limited period before being permanently deleted.

12. Your Rights

Depending on applicable law, you may have the right to:

• access your personal data;
• correct inaccurate or incomplete data;
• request deletion of your data;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your data;
• lodge a complaint with a competent authority.

To exercise your rights, contact us at info@parkora.net.

We may need to verify your identity before responding to your request.

13. Children's Privacy

The App is not intended for children under the age required by applicable law.

We do not knowingly collect personal data from children without appropriate consent. If you believe that a child has provided us with personal data, please contact us at info@parkora.net, and we will take appropriate steps to delete such data.

14. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

15. Your Choices and Controls

You can control certain data and permissions through your device or App settings, including:

• location access;
• background location access;
• push notifications;
• vehicle information;
• account information;
• saved preferences.

Disabling certain permissions may limit the functionality of the App.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the App, website, email, or other appropriate means.

The updated version will be effective from the date shown at the top of this Privacy Policy.

17. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we process personal data, please contact us: