Delete your Parkora account

1. Overview

This page explains how Parkora account holders can request deletion of their account and associated personal data. It is provided in accordance with applicable data protection requirements, including Google Play policies.

For full details on how we handle personal data, see our Privacy Policy.

2. How to request account deletion

You may request deletion of your Parkora account and associated personal data using either method below. You do not need to be signed in to read this page or to submit a deletion request by email.

Option A — In the Parkora app (recommended)

Open Profile → Delete account and follow the on-screen instructions. In-app deletion is initiated immediately after confirmation.

Option B — By email

Send an email to info@parkora.net from the email address linked to your Parkora account. Use the subject line: "Account Deletion Request — Parkora".

Your email must include:

• The email address associated with your Parkora account
• A clear statement that you want your account and personal data deleted

Do not include OTP codes, passwords, access tokens, refresh tokens, or payment card details in your email. Parkora will never ask you to send such information by email.

3. Data deleted or anonymized

When your deletion request is processed, the following data linked to your account is deleted or anonymized:

• Account email identity is anonymized
• Active sessions are revoked
• Active email OTP challenges are removed
• Device and push identifiers are anonymized or cleared
• Saved vehicles are soft-deleted
• Grace access is cleared

4. Data that may be retained

Certain records may be retained and are not deleted or anonymized as part of account deletion, including:

• Parking history records
• Subscription entitlement records
• Promotional entitlement records
• Terms acceptance records
• Security and access reminder records
• Records required for legal, financial, tax, regulatory, fraud prevention, security, or dispute resolution purposes

Retained records are kept only as long as necessary for the purposes described above and are not used for marketing or active service provision.

Some records may remain in protected backup or technical systems for a limited period before being deleted or overwritten.

5. Processing time

In-app deletion is initiated immediately after confirmation.

For verified email requests, we aim to review and process the request within 30 days. This timeframe applies to handling and confirming the request and does not mean that every retained or backup record is physically erased from all systems within 30 days.

We may contact you to verify that the request was sent from the account-linked email address.

6. Before deleting the account

Account deletion is permanent. The deleted account cannot be restored.

• You will lose access to saved vehicles, app settings, and in-app parking history.
• Active parking reminders and notifications will stop.
• Deleting your Parkora account does not cancel payments already made through third-party channels such as SMS, WhatsApp, banks, or official parking providers.

7. Questions and complaints

If you have questions about account deletion or wish to exercise other data protection rights, please contact us:

Company: PARKORA INFORMATION TECHNOLOGY L.L.C

Contact email: info@parkora.net

Website: https://parkora.net/en

For full details on how we process personal data, see our Privacy Policy.